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Purchase and Shipping Policies

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Here are the Policies on Purchase and Shipping page for Cakes Maker Miami

Purchase and Shipping Policies

1. Orders

We strive to make your shopping experience smooth and seamless. By placing an order on our website, you agree to the following terms:

  1. Order Accuracy
    • Please ensure that all order details, including your name, address, and product selections, are correct. Cakes Maker Miami is not responsible for delays or issues caused by inaccurate information.
  2. Order Processing Time
    • Orders are typically processed within 1-2 business days. Processing time may vary depending on product availability or special requests.
  3. Special Requests
    • If you have specific customization needs, please contact us before placing your order. Additional fees may apply.

2. Payment Policies

  1. Accepted Payment Methods
    • We accept the following payment methods:
      • Credit and debit cards (Visa, MasterCard, American Express).
      • PayPal and other secure online payment platforms.
  2. Pricing
    • All prices are listed in U.S. dollars (USD). Taxes, shipping, and handling fees are calculated at checkout.
  3. Failed Transactions
    • If a payment fails or is declined, your order will not be processed. Please ensure your payment details are accurate.

3. Shipping Policy

  1. Shipping Methods
    • We offer local delivery within Miami, Florida, as well as pick-up options for certain products. Specific shipping methods and costs will be displayed at checkout.
  2. Delivery Times
    • Standard delivery times range between 2-5 business days for local deliveries. Expedited options may be available upon request.
  3. Shipping Costs
    • Shipping costs are calculated based on your location, order weight, and selected delivery method. These will be clearly displayed before finalizing your purchase.
  4. Delivery Address
    • Please double-check your delivery address. Cakes Maker Miami is not responsible for orders shipped to incorrect addresses provided by the customer.

4. Return and Refund Policy

  1. Returns and Refunds
    • Due to the perishable nature of our products, returns are only accepted under specific circumstances (e.g., damaged or incorrect items).
    • Requests for returns or refunds must be made within 48 hours of receiving your order.
  2. Eligibility for Refunds
    • To qualify for a refund:
      • The product must be unused and in its original packaging (if applicable).
      • Proof of purchase must be provided.
  3. Refund Processing
    • Approved refunds will be processed within 7-10 business days to your original payment method.

5. Order Cancellation

  1. Cancellation Requests
    • Orders may be canceled within 24 hours of placement without any penalty. After this timeframe, cancellations may not be possible if the product is already in production or has been shipped.
  2. How to Cancel

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product:

  1. Contact us within 24 hours of delivery at info@cakesmakermiami.com.
  2. Provide clear photos of the product and packaging for review.
  3. We will work with you to resolve the issue, whether through a replacement or refund.

7. Contact Us

For any questions regarding your purchase or shipping:

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